Renewable System Support
Expert maintenance, repairs, and remedial work for solar PV, heat pumps, batteries, and EV chargers—including systems we didn’t install.
Beyond Installation
Support for Your Renewable Investment
Renewable energy systems are long-term investments. They should last 15-25 years, and over that time they’ll need occasional maintenance, repairs, and sometimes intervention when things don’t go to plan.
We provide ongoing support for all the systems we install—but we also help homeowners whose original installer has disappeared, gone bust, or simply won’t return their calls. If you’ve got a renewable system that needs attention, we can help.
MCS certified
Multi-brand expertise
Long-term support
Diagnostic equipment
How We Help
Our Support Services
From routine maintenance to fixing someone else’s mistakes, we’re here to help.
Maintenance & Servicing
Regular servicing keeps your renewable systems running efficiently. We offer annual maintenance for heat pumps, solar PV health checks, and battery system inspections.
- Heat pump servicing
- Solar PV inspections
- Battery diagnostics
- Performance reports
Repairs & Fault Finding
When something goes wrong, we diagnose and fix the problem. Inverter faults, communication errors, heat pump issues—we have the expertise and equipment to get you back up and running.
- Inverter repairs
- Communication faults
- Heat pump diagnostics
- Monitoring issues
System Monitoring Support
Not seeing the data you expect? We troubleshoot monitoring systems, reconnect apps, replace faulty meters, and ensure you can see exactly what your system is doing.
- App connectivity
- Meter replacement
- Data logging
- Performance tracking
Remedial & Improvement Work
Inherited a system that's not performing? We assess, diagnose, and fix installations that weren't done right the first time—bringing them up to standard and maximising your investment.
- System assessment
- Safety corrections
- Performance optimisation
- Documentation
- Inherited a Problem?
Sorting Out Someone Else's Work
Full System Assessment
We thoroughly inspect the installation, checking safety, performance, and compliance.
Honest Evaluation
We'll tell you exactly what's wrong and what needs fixing—no unnecessary work.
Proper Documentation
We provide the certificates and documentation that should have come with the system.
Common Issues We Find
These are some of the problems we regularly encounter with installations done by less experienced or less scrupulous installers:
- Undersized or incorrectly specified systems
- Poor electrical connections and cable management
- Missing or incorrect documentation
- Monitoring systems not set up properly
- Monitoring systems not set up properly
- Systems not registered for warranty
- Non-compliance with building regulations
- Inadequate fixings and weatherproofing
How It Works
Getting the Support You Need
A straightforward process to get your system back on track.
Contact Us
Describe the issue or what you need. We'll ask a few questions to understand the situation before arranging a visit.
Diagnosis
We visit your property to inspect the system, run diagnostics, and identify exactly what's happening and why.
Clear Options
We explain what we've found and provide clear options for repair, maintenance, or remedial work—with transparent pricing.
Resolution
Once you approve, we carry out the work. For most issues, we can resolve them during the diagnostic visit.
Follow-Up
We don't just fix and forget. We check in to ensure everything's working as expected and you're happy with the outcome.
Contact Us
Describe the issue or what you need. We'll ask a few questions to understand the situation before arranging a visit.
Diagnosis
We visit your property to inspect the system, run diagnostics, and identify exactly what's happening and why.
Clear Options
We explain what we've found and provide clear options for repair, maintenance, or remedial work—with transparent pricing.
Resolution
Once you approve, we carry out the work. For most issues, we can resolve them during the diagnostic visit.
Follow-Up
We don't just fix and forget. We check in to ensure everything's working as expected and you're happy with the outcome.
Support FAQs
Answers to common questions about maintenance and support.
Still have questions?
Call us on 01745 582 345 or request a callback.
Can you work on systems you didn't install?
Absolutely. We regularly help homeowners with systems installed by other companies—whether that’s routine maintenance, repairs, or sorting out problems with poor-quality installations. We’re MCS certified and have the expertise to work on all major brands.
What if another installer won't come back?
Unfortunately, this is common in the renewables industry. Some installers disappear, go out of business, or simply don’t provide aftercare. We’re happy to take over the ongoing support for your system, starting with a thorough assessment to understand what you have.
How much does a service or repair cost?
It depends on what’s needed. We charge a diagnostic fee which is applied to any work we carry out. We’ll always give you a clear price before proceeding with repairs. Annual maintenance agreements offer better value for ongoing support.
Do you offer maintenance contracts?
Yes, we offer annual maintenance agreements that include scheduled servicing, priority response for issues, and discounted repair rates. It’s the best way to keep your system running efficiently and catch problems early.
Why Trust Us
The Expertise to Get It Right
We’re not just maintenance engineers—we’re MCS-certified installers who design and install these systems ourselves. That means we understand how they should work, how they fail, and how to fix them properly.
MCS Certified
The industry standard for renewable installations.
Multi-Technology Expertise
Solar, batteries, heat pumps, and EV chargers.
Manufacturer Trained
Trained and accredited by leading equipment manufacturers.
Certified
MCS
Registered
NAPIT
Registered
Gas Safe
Need Help With Your System?
Whether it’s routine maintenance, a fault that needs fixing, or sorting out a problem installation, get in touch and we’ll help.
Our Installation Customers
If we installed your system, you already have access to our aftercare support. Check your welcome pack for contact details, or get in touch through the usual channels.